The Most Advanced Patient Communication Platform for DME | HME, Behavioral Health & Residential Care
End-to-end workflow communications — from prior authorization to resupply verification — built to keep patients informed, engaged, and your revenue cycle moving.
Six Integrated Communication Workflows
Every touchpoint in the patient journey — automated, tracked, and connected.
Prior Authorization Workflow
Automate PA submissions with real-time tracking, payer-specific rule sets, and intelligent follow-up reminders so nothing falls through the cracks.
- Automated submission to payers
- Real-time status tracking & alerts
- Rule-based follow-up scheduling
- Complete audit trail
Appeals Workflow
Structured appeal management with document assembly, deadline tracking, and automated status notifications to maximize claim recovery.
- Guided appeal letter assembly
- Deadline & timeline tracking
- Auto-attach supporting documents
- Outcome analytics & reporting
SMS Patient Statements
Send billing statements via text with secure payment links, balance reminders, and read receipts — faster collections, happier patients.
- Text-based billing delivery
- Secure payment link integration
- Automated balance reminders
- Delivery & read confirmations
Text Messaging Communication
Two-way SMS for appointment reminders, delivery notifications, resupply alerts, and HIPAA-compliant consent management.
- Two-way patient texting
- Appointment & delivery reminders
- Resupply outreach automation
- Consent & opt-in management
Integrated Calendar & Documents
Shared scheduling, digital document collection, e-signatures, and CMN/SWO management — all in one connected workflow.
- Shared team & patient calendar
- Digital document collection
- E-signature workflows
- CMN & SWO management
Patient Portal with Resupply Verification
Self-service portal where patients verify insurance, confirm resupply orders, update personal info, and track deliveries in real time.
- Insurance verification self-service
- Resupply order confirmation
- Profile & contact management
- Real-time delivery tracking
Connected Across the Entire Patient Lifecycle
Every workflow feeds into the BFLOW AI Engine — creating a unified communication layer from intake to collections.
Built for Your Market
Specialized communication workflows for the industries we serve.
DME | HME Providers
Purpose-built for durable medical equipment companies managing complex payer requirements, resupply programs, and delivery logistics.
- Payer-specific PA automation
- Resupply verification portal
- Delivery confirmation SMS
Behavioral Health
Streamline appointment scheduling, consent management, and treatment communication for behavioral health practices.
- Appointment reminder workflows
- Consent & intake automation
- Secure two-way messaging
Residential Care
Coordinate care communications across residential facilities with family updates, document management, and scheduling.
- Family & guardian notifications
- Facility calendar coordination
- Document e-signature workflows
Ready to Transform Patient Communication?
See how BFLOW's integrated workflows eliminate manual touchpoints, accelerate collections, and improve patient satisfaction.