Free executive playbook

Turn daily documentation into defensible revenue.

A 43-page owner-to-owner playbook on building the DME operation that proves what it did — every time. Twelve chapters. Free. No sales call.

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BFLOW®
An Executive Playbook
2026 Edition
For DME Owners

The DME
Owner's Audit
Survival Playbook

How to turn daily documentation into defensible revenue — and build an operation that proves what it did, every time.

By Ted Jones
Chief Executive Officer, BFLOW® Solutions
Inside the playbook

What you'll get out of 43 pages.

01

Why uploaded does not mean defensible

The dangerous assumption that quietly drains DME revenue every month — and what a defensible document actually looks like.

02

How to build the claim story before anyone asks

What intake, delivery, billing, and upload need to capture so the audit is just a presentation, not a reconstruction.

03

The page-level standard

Why “see attached” isn’t an audit response — and the discipline that turns documents into arguments.

04

The seven-stage audit-ready workflow

Intake, assignment, review, evidence selection, response, handoff, closure. The path every case should travel.

05

How to ask for missing documentation

The difference between “need more records” and a request that actually moves the case forward.

06

The 12-point owner’s checklist

Concrete operating standards leadership can hold the business to — before the next audit letter arrives.

TJ
Ted Jones
Chief Executive Officer, BFLOW® Solutions

Ted has spent 30+ years in healthcare network development, third-party administration, and DME revenue cycle operations. He founded BFLOW® in 2012 to help DME organizations turn complex revenue cycle work into structured, measurable workflow.

BFLOW® Solutions · Workflow optimization for DME, HME, O&P, and medical supply · bflowsolutions.com

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